How to notify us of an incident or your dissatisfaction

In keeping with our commitment to quality, at Liberty Seguros, we offer you a new service which enables you to forward us suggestions or indicate your dissatisfaction with decisions we have made regarding your policy or an incident. That way you get a second opinion. Our customer service team will consider yout comments and contact you one they have reached a decision.

You may contact Liberty Seguros via the following email address:

Postal mail may also be sent to the following address:



Paseo de las doce Estrellas, 4 28042 Madrid.

In your letter, please indicate:

  • Your policy number.
  • The incident number or the date your incident occurred, should this apply. 
  • A description of the events. 
  • A contact telephone number. 
  • An email address, if you have one.
  • An updated postal address.



Thank you for placing your trust in

Liberty Seguros.